Disconnect Services

Website Photo for Disconnect Services 5 2018
If you are currently a City of Gastonia utility customer and need to disconnect your utility services, please submit your request through online Customer Self Service (CSS) or complete the online Disconnect Utility Service Application. Please allow at least two (2) working days for your service request to be received and processed.

Your meter will be read on the scheduled Disconnect Date for your Final Bill which will be mailed to your new address. If there is a Deposit on the account, it will be applied to the Final Bill charges and any remaining balance will be refunded.


For more information on Utility Customer Service see the Quick Links and Programs sections to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:30 am to 5:00 pm, excluding holidays, and are located in the Garland Business Center, 150 S. York Street, on the first floor. 
Contact Information:

Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
704.866.6714 (office)
704.869.1055 (fax)
Email us with general questions and inquiries only.

For new or transferred service or to place a request to disconnect service, please use the Quick Links on the right to ensure we receive and confirm your request.  Thank you!

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Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.

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181 S. South Street
Gastonia, NC 28052