A renovation project is underway at the Garland Business Center, on the main floor near the doors to the parking lot. The space is being reconfigured for the nine employees in the Customer Service Division of the Finance Department. Currently located on the main floor of City Hall, this division handles walk-in customers who need to establish a new utility service, to disconnect an existing utility service, help with extended pay arrangements and to address billing concerns.
The construction work is on schedule and is expected to be finished by March 31. In April, the Customer Service employees will move to Garland. “We’re making Garland a one-stop-shop for customer service,” says Deputy City Manager Todd Carpenter. Customers with matters related to code enforcement or building inspections now often must go to the Garland Center, then to City Hall, then back to Garland. “This will eliminate the back and forth, and it will mean far less confusion for customers,” Carpenter says.
The northeast section of City Hall’s main floor will then be converted into office space for the Communications and Marketing Department. The three employees now work in three different buildings. Carpenter says moving the Communications team into the same space will improve coordination and delivery of services. Communications and Marketing is expected to move into the renovated area of City Hall in early May.
