Utility Customer Service

Website Picture Customer Service Main Page 5 2018
 
Introducing New City Bill Pay Kiosks!
 
City of Gastonia utility customers now have a more convenient way to pay all utility bills through their Two Rivers Utilities account. Check out the new video below explaining the update! 
 
 
 

Customers can access the new kiosks at these locations in Gastonia:

  • Food Lion                         111 W. Garrison Blvd.
  • Food Lion                         1024 W. Hudson Blvd.
  • Food Lion                         2601 S. New Hope Road
  • WOW Supermarket           2557 W. Franklin Blvd.
  • Garland Center                 150 S. York Street (outside)
 
Utility Customer Service is responsible for timely and accurate billing for City of Gastonia services, the collection of City revenues, and requests for new, transfer, or termination of utility service.

If you are a City of Gastonia Utility customer and have an after-hours emergency with your utility service, please call 704-866-6843.
 
For more information on Utility Customer Service see the Quick Links section to the right. Or if you need up-to-date account information 24 hours a day, 7 days a week, please call our Automated Customer Service Line listed below (704-866-6714).
 
By using your City of Gastonia account number, or Social Security Number and address, you can quickly access information on amounts due, payments received, due dates and disconnect dates. In addition, you can verify open reconnect orders for your location, process payments or payment arrangements or speak to a Customer Service Representative.
 
Offices for Utility Customer Service are open Monday through Friday, 8:30 am to 5:00 pm, excluding holidays, and are located in the Garland Business Center, 150 S. York Street, on the first floor.
 
Contact Information
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
704-866-6714 (office)
704-869-1055 (fax)

Email us with general questions and inquiries only.
 

For new or transferred service or to place a request to disconnect service, please use the Quick Links on the right to ensure we receive and confirm your request.  Thank you!


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Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.










Contact


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052