Utility Customer Service

Website Picture Customer Service Main Page 5 2018
Utility Customer Service is responsible for timely and accurate billing for City of Gastonia services, the collection of City revenues and requests for new, transfer or termination of utility service.

If you are a City of Gastonia Utility customer and have an after-hours emergency with your utility service, please call 704-866-6843.
For more information on Utility Customer Service see the Quick Links section to the right. Or if you need up-to-date account information 24 hours a day, 7 days a week, please call our Automated Customer Service Line listed below (704-866-6714).
By using your City of Gastonia account number, or Social Security Number and address, you can quickly access information on amounts due, payments received, due dates and disconnect dates. In addition, you can verify open reconnect orders for your location, process payments or payment arrangements or speak to a Customer Service Representative.
Offices for Utility Customer Service are open Monday through Friday, 8:30 am to 5:00 pm, excluding holidays, and are located in the Garland Business Center, 150 S. York Street, on the first floor.
Contact Information
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
704-866-6714 (office)
704-869-1055 (fax)

Email us with general questions and inquiries only.

For new or transferred service or to place a request to disconnect service, please use the Quick Links on the right to ensure we receive and confirm your request.  Thank you!


Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052