Customers who are interested in better protection from interruptions of electric service by Mother Nature may want to consider underground conversion.
Customers who have overhead electric service have a greater chance of having their service interrupted by natural causes such as wind and animals. Tree limbs and squirrels are often the biggest culprits in damaged service lines. For those reasons, some customers opt to have the service line to the property buried underground to improve reliability of service.
Fees for an underground conversion start at $300. This includes digging the ditch for the service line, burying the line, covering the line and filling in the ditch. If, however, crews have to dig under driveways, flower beds, sidewalks, etc. additional fees may be added. The customer may waive the fees by assuming all labor associated with digging in his/her own service ditch.
To begin the process of an underground conversion, contact the Electric Utilities Operations Supervisor to schedule a time for the area to be assessed.
For more information on Residential Electric Service see the Quick Links and Programs sections to the right. Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm and are located in City Hall at 181 S. South Street on the first floor.
Offices for Electric Utilities are located in the Municipal Operations Center located at 1300 N. Broad Street.
Contact Information:
Municipal Operations Center
1300 N. Broad Street, Gastonia, NC 28054
(PO Box 1748, Gastonia, NC 28053-1748)
704.866.6823 (Automated Reporting)
704.836.0055 (fax)
Email