Install a New Service


Water and sewer service is available to most city residents; however, there may be homes in recently annexed areas where service is not available. If service is available, application and payment for the tap is made at the Utility Customer Service office in the Garland Business Center located at 150 S. York Street. The City has financing options and in some cases, assistance with the cost is available through our Community Development Division.

A plumbing permit is required to connect service lines to the tap and permits are also issued at the Garland Business Center. Once the application has been made and permits obtained, crews will stake the site for the tap. Work is usually completed withing 12 weeks. Whenever possible, crews will align the tap to allow connection to any existing lines. In addition to the cost of the tap, the homeowner will have charges associated with running the service line from the tap to the house from the plumber. Call 704-854-6696 to check availability of water and sewer service at an address.
Contact Information
Two Rivers Utilities
Customer Service
1300 N. Broad St, Gastonia, NC 28054
(P.O. Box 1748, Gastonia, NC 28053-1748)


Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052