Water Services



Safe. Secure. State-of-the-art. Two Rivers Utilities’ water treatment plant uses a high-tech membrane filtration system. The treatment plant in Gastonia is the first in North Carolina to use membrane filters as the primary method of turning lake water into drinking water.

A five-year, $65 million modernization of the water treatment plant was completed in 2019. The water plant has been at the same location in Gastonia since 1922.

Two Rivers Utilities’ Water Supply and Treatment Division is dedicated to providing superior quality drinking water at a reasonable price to our customers, with a total commitment to protecting the public health.

 Water treated annually:                          5.5 billion gallons 
 Water treated daily:   15.5 million-gallon average, 27.3 million-gallon capacity 
 Water comes from:   Mountain Island Lake, 13 miles east of Gastonia 
 Customers served:  100,000 with 30,000 accounts
 Commmunities served:  Gastonia, Cramerton, Lowell, McAdenville, Ranlo, Clover       
 Emergency service for:  Belmont, Dallas
 Safety/quality tests and readings:  30 million per year


FY 2021 Water and Wastewater System Development Fee Study

We welcome your comments. The City of Gastonia is in the process of updating the System Development Fee Study adopted in 2018. System Development Fees are used to assign the cost of growth-related cost to those customers responsible for the additional cost to provide service. The System Development Fee Study was completed in accordance with N. C. G. S. 162A.  As part of the adoption process, The City of Gastonia welcomes comments on the System Development Fee Study. Please submit any written comments to utilities@gastonianc.gov by May 15.

Contact Information:
Two Rivers Utilities
Customer Service
1300 N. Broad St, Gastonia, NC 28054
(P.O. Box 1748, Gastonia, NC 28053-1748)


Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052