Customer Service Move

Customers who need in-person assistance to make specific types of City payments, set up City services, or make inquiries about City services and billing will need to go to this location:

     James B. Garland Municipal Business Center
     150 S. York Street
     Gastonia, NC 28052

The City’s Customer Service office moved from City Hall to the first floor of the Garland Center on April 18, 2018. The Garland Center is next door to City Hall. The entrance to the Garland Center parking lot is on York Street between Franklin Boulevard and Main Avenue. location map photo

The types of payments affected by the move include:


Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052