Leak Adjustment Request

 leak-adjustmentThe billing supervisor may adjust the water and sewer bill for any water that has gone through the meter but has not been consumed in accordance with the City of Gastonia's Water and Sewer Policy for Adjustment. The customer must provide information regarding the leak and a copy of a bill or material’s used for the repair. The adjustment is based on the customer’s 12 previous month average for water and sewer usage. A customer is eligible for one adjustment in a thirty-six month period. An adjustment form and policy can be found below. Completed requests and repair bills may be faxed to 704-854-6681 or returned to the Utility Customer Service Department.
Water/Sewer Adjustment Policy
For more information on Utility Customer Service see the Quick Links section to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:30 am to 5:00 pm and are located in the Garland Business Center, 150 S. York Street, on the first floor. 
Contact Information
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC  28052
(PO Box 1748, Gastonia, NC  28053-1748)
704-866-6714 (office)
704-869-1055 (fax)



Gastonia, N.C., just minutes west of Charlotte, is one of the area’s best places to live and work with an ideal combination of location, size and livability. Gastonia is the largest of Gaston County’s 13 municipalities and one of the largest cities in the Charlotte metropolitan area. Selected as an All-America City three times, Gastonia’s desirable quality of life is the result of its beautiful natural surroundings, friendly neighborhoods, responsive government and vibrant business environment.


✆ 704-866-6714

⟟ 181 S. South Street
Gastonia, NC 28052